Frequently Asked Questions
Everything you need to know about our lighting solutions and services.
What is the standard shipping time for my order?
Most orders are processed within 24-48 hours. Depending on your location, standard shipping typically takes 3 to 7 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do your textile cables meet safety standards?
Yes, all our cables are IMQ-HAR certified, which is the highest quality standard in Europe. They are designed for durability and safety, ensuring they are suitable for both residential and commercial lighting projects.
Can I return a custom-cut cable or a personalized lamp?
According to our return policy, products that are cut to length or customized to specific requirements cannot be returned unless they are defective. We recommend double-checking your measurements before finalizing your order.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through secure payment gateways to ensure your data remains protected.
How do I assemble my DIY lighting kit?
Each component comes with a basic assembly guide. Additionally, we provide detailed video tutorials and digital manuals on our website under the 'Inspiration' section to help you build your perfect lamp safely.
Do you offer discounts for professional interior designers?
Yes, we have a dedicated B2B program for architects, interior designers, and contractors. Registered professionals can benefit from tiered pricing, dedicated support, and early access to new collections.